Shipping & Delivery
Sprint Fit uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
AUS Delivery Services & Delivery Times
We use NZ Couriers as our courier service using an international service. NZ Couriers provides our customers with fast and reliable delivery to destinations across their comprehensive AUS network.
Standard orders over $60.00 receive free* shipping nationwide, excluding WA, NT, TAS.
Standard delivery starts from $12.90 per shipment for orders under $60.00
Signature Required $14.90 per shipment. Please ensure you do not have the 'authority to leave' authorization set up at your address with NZ Couriers should you wish to use this service.
If you don't want NZ Couriers to leave your parcel unattended, please select the signature required option. This is especially recommended for high value orders. Neither NZ Couriers nor Sprint Fit are liable for parcels that are stolen, damaged or lost after an item has been delivered.
Final pick up each day is at 3.45pm Monday to Friday.
*Excludes public holidays and weekends as courier is closed
Where can I get assistance with my delivery?
Please contact us on info@sprintfit.co.nz with your order number and detailed information about the delivery issue you are experiencing.
In most cases, we may need to launch an investigation with the courier company to assist with resolving the delivery issue you are having. Rest assured, our team will do everything they can to help resolve your issue as quickly as possible.
I received the incorrect item/something I did not order
If you have received the incorrect item or are missing an item from your order please contact us on info@sprintfit.co.nz with a photo of what you received and the invoice that was inside your package. Ensure all products are unopened if they are incorrectly sent to you. By contacting us about the issue, our team will be able to help resolve this error for you as soon as possible.
My Tracking number says my parcel was delivered but I haven’t received my order
If your tracking number has updated to let you know that your parcel was delivered but you have not received anything, we recommend first checking around your property and mailbox. Courier drivers will often do their best to deliver your parcel to a safe place on your property which is out of view from the road.
If you are unable to locate your parcel despite this being marked as delivery contact us within 7 days of delivery. Contact us on info@sprintfit.co.nz with your order number and detailed information about the delivery issue you are experiencing.
In most cases, we may need to launch an investigation with the courier company to assist with resolving the delivery issue you are having. Rest assured, our team will do everything they can to help resolve your issue as quickly as possible.
Please be advised that neither Sprint Fit nor the courier companies we use are able to refund or replace items that have been lost, damaged or stolen after being successfully delivered to your property. We recommend using the signature required upgrade if you are concerned about your parcel being left unattended after delivery to your property.